Lumen is Hiring Work at Residence Now within the USA!

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

Lumen is in search of upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise clients with service-related points together with {hardware} and software program configurations.  All contacts are inbound and are technical help solely, NO SALES REQUIREMENTS. Mixed along with your present pc expertise, Lumen has a technical help coaching program so that you can obtain success. It is a full-time, WORK-AT-HOME contact middle place.

You’ll begin at $16.77 per hour.  After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full 12 months of service.

Working at Lumen you’ll obtain:

• Complete advantages package deal
• 401K Financial savings with firm match
• Paid trip and holidays
• Totally funded tuition help program (as much as $5,200 per 12 months out there)!
• Health reimbursement (as much as $300 per 12 months)
• Wellness Rewards (as much as $600 self or $1200 per couple)
• Survivor Profit (6 months wage paid to surviving eligible relations)
• $1,000 Bonus for eligible worker referrals

• Works with clients to establish service-related wants and presents essentially the most applicable options whereas offering world-class customer support.
• Diagnoses and resolves fundamental community and modem performance points, together with landline troubleshooting.
• Walks clients by way of widespread cellphone {hardware} and software program configurations to maximise service performance.
• Supplies options and backbone sources for buyer restore issues.
• Interfaces with clients over the cellphone offering standing updates and guaranteeing service has been restored.
• Schedules a technician dispatch for on-site service calls when vital.
• Escalates applicable technical points to upper-level technical help when wanted.

It is a home-based place. You will have to offer web entry. You will have a house surroundings which is free from distractions which could interrupt calls. To be eligible it’s essential to reside in one of many following states:  Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.

• Requires buyer contact and the power to successfully talk over the cellphone with each inner and exterior clients.
• Have to be a persistently versatile, unbiased, self-motivated downside solver who enjoys working in a fast-paced surroundings.
• Demonstrated robust interpersonal communication expertise when working with each inner and exterior clients.
• Capability to work versatile hours together with evenings, weekends, holidays, and time beyond regulation is required.
• Capability to multi-task in a Microsoft Home windows surroundings and make the most of a number of packages for troubleshooting.
• Expertise with widespread web software program is most well-liked.
• Most popular however not required: 6 months expertise in technical help, assist desk, and/or contact facilities. 

SYSTEM REQUIREMENTS:

As a Work at Residence worker, Lumen will provide you a laptop computer working Home windows 10, second Monitor, Key board, Mouse, and USB headset.  You will need to meet the next bodily/logistical necessities for “at dwelling” work on this place:

• Should subscribe to Excessive Velocity Web Service with minimal pace of 10 mbps (No VoIP service is allowed).
• PC have to be bodily linked to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
• You’re accountable for establishing a devoted office in your house or work location.
• The office will need to have satisfactory work floor and be freed from background noise and distractions.

Throughout assigned work hours it’s essential to make preparations for childcare and make sure that pets or others can’t be heard by clients.