Lumen is hiring make money working from home in some states!
Lumen is a large know-how firm! Lumen operates globally in additional than 60 international locations! Lumen is hiring technical help reps in some states!
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- About Lumen
Lumen is guided by our perception that humanity is at its greatest when know-how advances the way in which we dwell and work. With 450,000 route fiber miles serving clients in additional than 60 international locations, we ship the quickest, most safe world platform for functions and information to assist companies, authorities and communities ship wonderful experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our objective to additional human progress by way of know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Function
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Lumen is in search of upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise clients with service-related points together with {hardware} and software program configurations. All contacts are inbound and are technical help solely, NO SALES REQUIREMENTS. Mixed along with your present pc expertise, Lumen has a technical help coaching program so that you can obtain success. It is a full-time, WORK-AT-HOME contact middle place.
You’ll begin at $16.77 per hour. After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full 12 months of service.
Working at Lumen you’ll obtain:
- Complete advantages package deal
- 401K Financial savings with firm match
- Paid trip and holidays
- Totally funded tuition help program (as much as $5,200 per 12 months out there)!
- Health reimbursement (as much as $300 per 12 months)
- Wellness Rewards (as much as $600 self or $1200 per couple)
- Survivor Profit (6 months wage paid to surviving eligible relations)
- $1,000 Bonus for eligible worker referrals
The Predominant Tasks
- Works with clients to establish service-related wants and presents essentially the most applicable options whereas offering world-class customer support.
- Diagnoses and resolves fundamental community and modem performance points, together with landline troubleshooting.
- Walks clients by way of widespread cellphone {hardware} and software program configurations to maximise service performance.
- Supplies options and backbone sources for buyer restore issues.
- Interfaces with clients over the cellphone offering standing updates and guaranteeing service has been restored.
- Schedules a technician dispatch for on-site service calls when vital.
- Escalates applicable technical points to upper-level technical help when wanted.
What We Look For in a Candidate
It is a home-based place. You will have to offer web entry. You will have a house surroundings which is free from distractions which could interrupt calls. To be eligible it’s essential to reside in one of many following states: Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.
- Requires buyer contact and the power to successfully talk over the cellphone with each inner and exterior clients.
- Have to be a persistently versatile, unbiased, self-motivated downside solver who enjoys working in a fast-paced surroundings.
- Demonstrated robust interpersonal communication expertise when working with each inner and exterior clients.
- Capability to work versatile hours together with evenings, weekends, holidays, and time beyond regulation is required.
- Capability to multi-task in a Microsoft Home windows surroundings and make the most of a number of packages for troubleshooting.
- Expertise with widespread web software program is most well-liked.
- Most popular however not required: 6 months expertise in technical help, assist desk, and/or contact facilities.
SYSTEM REQUIREMENTS:
As a Work at Residence worker, Lumen will provide you a laptop computer working Home windows 10, second Monitor, Key board, Mouse, and USB headset. You will need to meet the next bodily/logistical necessities for “at dwelling” work on this place:
- Should subscribe to Excessive Velocity Web Service with minimal pace of 10 mbps (No VoIP service is allowed).
- PC have to be bodily linked to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
- You’re accountable for establishing a devoted office in your house or work location.
- The office will need to have satisfactory work floor and be freed from background noise and distractions.
Throughout assigned work hours it’s essential to make preparations for childcare and make sure that pets or others can’t be heard by clients.
Requisition #: 324683
When making use of for a place, it’s possible you’ll be topic to a background display screen (felony information examine, motorcar report, and/or drug display screen), relying on the necessities for the place. Extra data on what’s included in these checks will be discovered within the Submit Provide part of our FAQ web page. Job-related issues famous within the background display screen might disqualify you from the brand new place or your present function. Background outcomes will likely be evaluated on a case-by-case foundation.
This place is a part of a bargaining unit and represented by a union. Relying upon the relevant collective bargaining settlement beneath which you’ll be employed, it’s possible you’ll be: (a) required to hitch the union and pay union dues as a situation of employment; or, (b) required to pay union dues, however not be part of the union as a situation of employment; or (c) free to selected whether or not or to not be part of the union, however when you do be part of the union you’d be obligated to pay union dues.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, coloration, ancestry, citizenship, nationwide origin, faith, creed, veteran standing, incapacity, medical situation, genetic attribute or data, age, intercourse, gender, sexual orientation, gender id, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment choices, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.Disclaimer
The above job definition data has been designed to point the final nature and degree of labor carried out by staff inside this classification. It’s not designed to comprise or be interpreted as a complete stock of all duties, tasks, and {qualifications} required of staff assigned to this job. Job duties and tasks are topic to alter primarily based on altering enterprise wants and circumstances.Wage Vary
Wage Min :
24513
Wage Max :
34159
This data displays the anticipated base wage vary for this place primarily based on present nationwide information. Minimums and maximums might fluctuate primarily based on location. Particular person pay relies on expertise, expertise and different related components.
This place is eligible for both short-term incentives or gross sales compensation. Director and VP positions are also eligible for long-term incentive. To study extra about our bonus construction, you’ll be able to view further data right here. We’re capable of reply any further questions you’ll have as you progress by way of the choice course of.
As a part of our complete advantages package deal, Lumen presents a broad vary of Well being, Life, Voluntary Way of life and different advantages and perks that improve your bodily, psychological, emotional and monetary wellbeing. You’ll be able to study extra by clicking right here.
Notice: For union-represented postings, wage charges and ranges are ruled by relevant collective bargaining settlement provisions.
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- About Lumen
CLICK HERE TO APPLY NOW
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