Lumen is Hiring Work at Residence Now within the USA!

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

Lumen is searching for upbeat customer support contact heart representatives to help present voice and high-speed web small enterprise prospects with service-related points together with {hardware} and software program configurations.  All contacts are inbound and are technical assist solely, NO SALES REQUIREMENTS. Mixed together with your present pc abilities, Lumen has a technical assist coaching program so that you can obtain success. This can be a full-time, WORK-AT-HOME contact heart place.

You’ll begin at $16.77 per hour.  After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full yr of service.

Working at Lumen you’ll obtain:

• Complete advantages bundle
• 401K Financial savings with firm match
• Paid trip and holidays
• Absolutely funded tuition help program (as much as $5,200 per yr accessible)!
• Health reimbursement (as much as $300 per yr)
• Wellness Rewards (as much as $600 self or $1200 per couple)
• Survivor Profit (6 months wage paid to surviving eligible relations)
• $1,000 Bonus for eligible worker referrals

• Works with prospects to determine service-related wants and presents essentially the most applicable options whereas offering world-class customer support.
• Diagnoses and resolves primary community and modem performance points, together with landline troubleshooting.
• Walks prospects by way of frequent cellphone {hardware} and software program configurations to maximise service performance.
• Gives options and backbone sources for buyer restore issues.
• Interfaces with prospects over the cellphone offering standing updates and guaranteeing service has been restored.
• Schedules a technician dispatch for on-site service calls when needed.
• Escalates applicable technical points to upper-level technical assist when wanted.

This can be a home-based place. You will want to supply web entry. You will want a house atmosphere which is free from distractions which could interrupt calls. To be eligible you have to reside in one of many following states:  Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.

• Requires buyer contact and the power to successfully talk over the cellphone with each inside and exterior prospects.
• Should be a persistently versatile, unbiased, self-motivated downside solver who enjoys working in a fast-paced atmosphere.
• Demonstrated sturdy interpersonal communication abilities when working with each inside and exterior prospects.
• Capability to work versatile hours together with evenings, weekends, holidays, and extra time is required.
• Capability to multi-task in a Microsoft Home windows atmosphere and make the most of a number of applications for troubleshooting.
• Expertise with frequent web software program is most well-liked.
• Most well-liked however not required: 6 months expertise in technical assist, assist desk, and/or contact facilities. 

SYSTEM REQUIREMENTS:

As a Work at Residence worker, Lumen will provide you a laptop computer operating Home windows 10, second Monitor, Key board, Mouse, and USB headset.  You should meet the next bodily/logistical necessities for “at residence” work on this place:

• Should subscribe to Excessive Pace Web Service with minimal velocity of 10 mbps (No VoIP service is allowed).
• PC should be bodily related to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
• You’re accountable for establishing a devoted office in your house or work location.
• The office will need to have satisfactory work floor and be freed from background noise and distractions.

Throughout assigned work hours you have to make preparations for childcare and make sure that pets or others can’t be heard by prospects.